Privacy Policy

Information we collect

• Account details such as email address and display information you provide during sign-up.
• Wallet addresses when you connect a Solana wallet or use platform wallet features.
• Gameplay and transaction data, including purchases, pack openings, inventory, and marketplace activity.
• Technical data such as browser type, device information, IP address, and usage logs.
• Communications you send to us, including support requests.
• Marketing email preferences, including whether you opted in or out and when that choice was recorded.

How we use information

• Provide, maintain, and improve the game and related services.
• Authenticate accounts, detect multiple accounts per individual, prevent fraud, investigate abuse, and enforce our Terms of Service — including seizing or forfeiting balances and virtual assets tied to accounts banned for abuse, fraud, multi-account schemes, or marketplace manipulation, where permitted by law.
• Process transactions and deliver in-game items or features.
• Send account, security, and service-related emails.
• Send product updates and promotional emails only when you have opted in (or have not opted out during sign-up, where that choice is offered).
• Respond to support requests and communicate with you about the service.
• Analyze usage to improve performance, balance, and user experience.

Sharing of information

We do not sell your personal information. We may share data with service providers who help us operate the platform (such as hosting, email delivery, analytics, and payment processing), when required by law, or to protect the rights, safety, and security of Rig Rooms and our users.

Cookies and local storage

We use cookies and local storage to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Data retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. If an account is banned for abuse or fraud, we may retain related records — including account snapshots, transaction history, and enforcement actions — to document seizures, forfeitures, or other remedies and to respond to disputes. You may request deletion of your account by contacting us, subject to legal and enforcement retention requirements.

Your choices

• Update account information through your profile or by contacting support.
• Opt out of marketing emails at sign-up, on the Email preferences page, or via the unsubscribe link in any marketing message.
• Request access, correction, or deletion of personal data, subject to applicable law.

Children

Rig Rooms is not intended for users under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, please contact us.

Changes

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the service after changes means you accept the revised policy.

Contact

Questions about this policy? Visit our Contact page or reach us on Discord · PlayToEarn.